Karnataka Admin Reforms. KARC2 & You

Transcript :

Most importantly thank you Mr Vijay Bhaskar and your team Mr Prasanna and Nagraj in the Karnataka Administrative Reforms Commission 2 to set this up and to make this happen. I think all of us as citizens have been very very keen to at least try and you know interact, integrate try and make some kind of a difference in terms of the way the state is administered and this is a great opportunity. i would like to take this at you know at face value and then do what we can help. I i you know i they say we don't have, or some people don't need the introduction but we really i mean we really don't! We're so glad to have Mr TM Vijaya Bhaskar here - Mr Vijay Bhaskar is the former Chief secretary of Karnataka and he's been the Chairman of the Karnataka Administrative Reforms Commission 2 (KARC2) from almost the time that he's retired.here has been a large number of different initiatives that he's already put in place - there are three sets of reports that have already gone out and .. so there is a very very i think a great progress that we can make with this kind of conversation, this kind of engagement, going forward. So Mr Vijay Bhaskar in his capacity or as this new capacity as Chairman of Administrative reforms here needs no introduction we have Mr Prasanna who is also an IAS senior officer who has been you know leading from the front at the KARC2 so he has had a lot of say and a lot of process in terms of what needs to be done and how we can integrate with citizens. Mr V Ravichandar - I almost don't know where to start because i think he he covers the gamut of everything one needs to be in a thinking involved citizen of today and he goes a few leagues beyond ! So Ravichandar currently is Honorary Director of the bangalore intl center or BIC which is something that we all love and value so much But his many roles as a civic evangelist, as a person who has you know it has been part of the BATF and also the previous administrative reforms is legendary so we will let ravi to you know, ravi to interact a little later. Naresh, there you are looking dour behind , with the temples in the in the background. thank you so much for smiling! naresh is an urban planner and when i think about excellence i mean he has been a person who has constantly re-imagined and re envisioned what what i think a city should look like and particularly incredibly intense insightful thoughts about what Bangalore should be so i'm very conscious that while we have all of us here and me moderating is in my own small capacity the idea of this commission is primarily uh to reach out to citizens and we at Heritage Beku in in consonance with the Bangalore Apartments Federation(BAF), BPAC, Janaagraha the Kautilya School of Public Policy and so many others who have come forward to you know to sort of listen in, to support and to be a part of this .. we are very keen to just provide a platform to ensure that we have the right things at least presented on this platform and hopefully integrated into the future of this state in terms of administrative reforms we don't know where to start so that is always one thing that citizens struggle with you feel incapacitated, you feel unempowered and then you don't do anything and that level of freeze really helps nobody so i would really like to acknowledge very very strongly the role of mr vijay bhaskar in reaching forward to us to say that we'd be happy to do this. the the suggestions link have been sent out and you can just remember it is at bit.ly/KARC2 This is where you can put in your suggestions so since we don't have the chat and i'm really sorry about that we will do a follow-on i assure you but this is something where you can write in your suggestions and move ahead we already have many many suggestions that have come in from prominent citizens and they will be spoken about in terms of the flow of this event i just want to be able to thank everybody for taking the time to do this . It is for mr vijay bhaskar you know to set the context to say a few words about what does this really mean and honestly what does it really mean to us, what has been achieved so far uh you know and and and help us engage a little bit on this uh with mr prasanna of course bringing in his comments about what is the next steps as far as the citizen involvement is concerned i'd like them to hand it over to um to ravi and to naresh in terms of their inputs and their suggestions after that i hope we finish in about 30-33 minutes we hope to pass this baton back on to the participants here and to make sure that all of us have not questions but actual suggestions in terms of what needs to be done. so while we may be Heritage Beku, and we have a lot of questions about heritage also, i'm going to be the fair player and not keep heritage on the front burner on this one uh and give the stage to the rest of us so without further ado um mr vijay bhaskar first extremely grateful and very very great thanks for your initiating this and taking this forward you're listening here to the citizens which we really appreciate but if you could be kind enough and i will just share the screen in a minute if you could be kind enough to um you know to to set the context of what um the karc-2 i hope you don't mind me using the acronym it's just much easier that way, what is it hoping to do and what if anything can the citizens uh expect from you i know there's a huge amount of work that's gone in you have dealt with i am you've dealt with azim premji Univ, you've dealt with you know Janagraha, IIMB, egov all these organizations to get a better sense of the administration and to work with several surveys i know that but now what does it mean to US as citizens i hand it over to you which i with great thanks and great expectation thank you thank you priya and welcome to all the participants in this uh this vc uh interaction i'm grateful to reach heritage bekuand the supporting the organizations for organizing this extremely useful uh international interactive session karnataka administrator reforms commission was set up by the government uh last year in 2021 january and uh i'll just go through a small presentation which will uh five to six slides which will set the context for today's discussion

the objectives that we have for foregrounded make it easier faster for citizens to obtain government benefits and services to reduce unnecessary workload on government staff and improve their productivity to reduce wasteful expenditure and government offices and to plug leakages of revenue and improve government revenues these are the broader objectives we have kept in next

next the themes that underlie our recommendations are delegation of powers to lower levels use of technology simplification of procedures participation of stakeholders in inaugural in various institutions rationalization and redeployment of staff and institutions cutting wastage of time money and effort of citizens and staff and using better performance of assessment and appraisal systems providing realistic amounts of funds for office expenditure and

revising fees and penalties as per inflation index the methodology we have followed is we have spoken to a cross section of staff of all the 11 departments through 25 focus group discussions held over the last one year we have visited about 11 districts and had more than 40 meetings at district telugu municipalities in panchayats world award offices villages we have a tele called a sample of applications uh applicants for citizen services process audit of actual files analysis of websites to see how citizen friendly they are we had discussions with honorable chief minister the minister secretaries and our heads of department and also we have considered suggestions received from the public and eminent persons during our visits and other next

so so far we have submitted in the last one year and 13 months we have submitted three reports the first report was on three departments which had 860 recommendations the second and third report was on eight departments under 1165 recommendations the reports in pdf form in canada and english are available on the krc website which has been which is shown in the in the first first page next

so some since there are a large number of applications some of the minor some of them major i would just like to

introduce point out some key recommendations which would be of interest to those of you who are participating now birth and death registration something that all of us uh use it has to be simplified and you have suggested how databases can be integrated to make it easier

using uh for post offices in the state for delivery of citizen services of the state government here in the case of highway vendors we have suggested that the draft plate document may be

the draft big document may be published and objections invited to the procurement website for interesting

is a big issue we have suggested certain methods they can be converted by suitable provision by making suitable rules under the karnataka town and country planning act we have suggested be the merger of bd and the bmrd we have also for citizens friendliness we have suggested that building plans up to 2400 square feet may be given online approval on the basis of self declaration payment online applications

and lastly

we have next coordination committees uh has been set up at the state la the city level but we have suggested they should be set up also at the zonal level and in other corporations we suggested metfor metropolitan planning committees to be constituted in a major to retire to cities of karnataka we have suggested certain powers that can be delegated from the chief commissioner ppmp to the zonal commissioners with regards bescom we have suggested that the power to sanction connections for loads less than five kilowatts will be delegated from the right now it is the aid of lease to the we have suggested it can be delegated to the concerned section officers of restaurants eighty percent of applications can be cleared at that level it says return services help desk may be established in all police stations and

we have also suggested increasing the percentage of

reservation for women from present 35 to 33 in recruitment of constables and non-guested police staff so these are this is a short overview of the major some key recommendations next so finally what we would uh request you is we request your you to give your suggestions on different aspects of administrative reform preferably event on our website thank you

thank you so much uh thank you so much i think for running us through uh some extensive amount of work um that has been done in the last you know uh the last more than a year uh on on this on this commission i'm going to ask you um you know to sort of put in context of um may i ask you to can you please

can you just uh can everybody else just mute please thank you so much so if we want to the the basic thing right now is how can we help you and how can you help us as a state we certainly have a concern because our remit right now may not be the entire karnataka because we're not qualified we're probably a little bit more um you know focused on perhaps the what are the changes you want to see in the urban development model or in a regional and urban level from a construct from a structural point of view and that's something that we probably a little bit more qualified a little bit more able to discuss and to request so i believe you know ravi to come in with the first uh the first set of points or suggestions and also his perspective on where this is going but this has been tremendous and i want to congratulate you on you know the the great work that has been done so far because there's a lot of intense work that i can see including reaching out to several expert committees and going into your own departments etc etc but the widening of what the citizen needs perhaps is something we can uh we can certainly jump in on ravi over to you with your please you know you said

thank you thank you ravi for that mr prasanna over to you. thank you madam i once again thank all of you for giving an opportunity for us to speak to you all uh i have two things actually in my mind one there may be participant who is willing to express their ideas in Kannada or if they are willing to send it to a write-up in Kannada it is also welcome to

now we are more interested to listen to the participants actually our suggestions as a chairman has given a very wide presentation about the objectives and the other

will be more useful for the commission to take up forward speakers

now speaking like a true collaborator mr prasanna thank you so much and i know how how how close this is to your heart so i know that you'll be watching this very carefully but i hope that you will come in between and and engage in terms of what what needs to be done and thank you for the for your inputs on that um uh may i then have you know hand this back to ravi ravi if you could sort of come in with your yeah thanks maria thank you

my internet connection was a bit unstable it said uh firstly mr vijay bhaskar and mr prasanna kumar i mean deep compliments on the extent of detailing that exists across the three reports for those on the call who haven't had occasion to see these reports that have been put out as mr vijay bhaskar said please go to the website you can download all the reports it is extremely detailed into micro detail if anything and for that mr vijay bhaskar full complements for the extent of detailing that has gone into it i actually want to deal because we can get lost in the weeds of the various points you mentioned so i thought i'd just step aside and take a larger view of some three or four suggestion of points i'd like to make uh the first thing is when one does a report like this they're broadly two options either we go for a transformational effort at the administrative reforms or we go at what i could loosely call a tinkering effort where you take the existing sections existing departments and tweak it to make it better than it is today so this report i think has done an excellent job of taking the existing provisions the existing law as it stands and intervening on what is possible and doing it and it will definitely improve things compared to what it is without a doubt but it has chosen to take that route as opposed to the transformational kind of route of what needs to be done and to my mind there are few guiding principles if we could go and just look at it from that point of view so i would say this report while very good is inside out you have something inside and you said i'll try to improve this i'm just coming from an outside in perspective and my starting point really is the phrase about it is about the citizen or what in it they call customer centricity or citizen-centric city the yardstick i would like to use on every point in the report is is this step making it more citizen-centric or is it not making it citizen-centric so really the issue really boils down to how much of citizen-centricity is there in every bit of what we are suggesting as a marker for the report and there i feel it could potentially fall short because it takes constraints of the existing 11 departments the way they are structured and the citizen is not in the center of this whole reform is the sense i get and i just give one or two examples of citizen centricity just take the case of the eight zones that exist in bbmp now if zoning is to and that is the requirement for zonal coordination etc if zoning is to be citizen centric then frankly speaking you have to look at geography and build your services and etc around citizens not having to go more than x kilometers for a service but we have a very quirky arrangement in karnataka and bangalore that the mla constituency cannot be cut into two zones and we have banana shaped uh mla constituencies from kanakapura road to yashwantpur and they are forced to be in one zone because the mla constituency is that way so it is mla centric not citizen-centric if you take the yacht-stick it has to be citizen-centric then the yacht-stick is no citizen in a zone needs to travel more than five or seven kilometers to get a particular service then you will arrive at a very different kind of i'm just giving that as one example of customer centricity the second thing really related again to the customer and the citizen is that citizens want outcomes everything about government is about government departments and thousands of crore spending and thereby silos silos of bwssb budget silos of bmrcl budget silos of bbmp our biggest need and the biggest problem in our government today is the integration across agencies i feel that this report needs to address that it has addressed the delegation and the decentralization but it has fallen short because on any issue that you touch there are a minimum of five government agencies involved and unless you deal with how to knock their heads and get an outcome so if you for example you take mobility even in our inherent structure as an example the udd department does not have bmtc because that comes under transport minister and the transport department but the fundamental thing a citizen is concerned with is one uniform mobility solution which cuts across just for argument's sake these two agencies not to talk about rto and other people so unless we address and therefore if you go through the framework of what do i need to do for better citizen service it will suggest itself that you need to think in terms of the integration the third thing related to the integration really is i feel we can use the mpc framework you mentioned the mpc it is there the bbmp act as a cut and paste from the 74th amendment i call it the mpc's mpc plus plus because the mpc has weaknesses also it doesn't have transport it doesn't have the urban commons etc nothing stops us from taking the mpc framework as a given and on that build all the elements that are missing and make that the integral nodal at the apex level for bangalore because every time we go back to code saying mpc did not plan the city bda did it bd has no jurisdiction so we have a chance of what i would loosely call the mpc plus plus but the bigger idea there really is if we don't have a solution to knock heads and get work done it is not going to really result in any great whether it be road cutting or whether it be intermodal mobility or whether the decision on who will run the public transport system and the like so that's the outcome focus and integration just two more points i want to make in terms of suggestion another thing that is lacking inherently we have a trust deficit between government and the citizen we need to address the trust deficit which brings us to two points which i want to last make one is accountability and one is transparency when it comes to accountability nobody seems to be responsible when something goes wrong from a pothole death to a drowning to a flooding to whatever so for accountability i really believe that we need to do activity mapping uh when we did the committee report we activity mapped 600 services and you know uh tr raghunandan used to be in the services early and panchayati raj has a detailed activity mapping set out of how we need to do it essentially we have to be clear who sets the standards who holds the budget who does the asset creation who does the o m who does the monitoring and what is the role of the citizen and the award committee in the whole kind of things for every item if you don't have that clarity we are never going to solve this thing because accountability is at the heart of this thing so we should know that if this incident happens this person is really accountable in that whole activity mapping so the activity mapping framework could help achieve that accountability objective the last point really is the other problem with government is inherently it tends to be opaque and transparency and sunlight being the best disinfectant we need more of that and just one limited example that if you take for example every every department talks of its own gis its own map frankly we need one map and one thing of which everybody works across on that but we are so secretive i mean world over cities are putting out all the detail on the net and telling citizens you come up with the apps to solve citizen problems we in contrast tend to just hold it internally and not share so if we just enable some of the open data sharing protocols etc you could start having magic happening through these entrepreneurial effort so i just want to close here because we need to listen to others and one can come in later but my point really is if we could use a framework of some guiding principles around citizen centricity outcome focus where is the integration layer across agencies accountability activity mapping transparency it would enrich what you have done amazing work if we could bring these filters i think it'll just add a layer of improvement to the whole exercise i'm done priya thank you very much ravi as usual and as always insightful simple and outcome focused um three excellent points and um i'm sure that this is something that which i would also be very interested and focused on because i i believe these are things that can make a difference um i'm going to get this on to naresh naresh you would have um a lot of inputs that will probably uh make a huge amount of difference just like what ravi said what are your thoughts what are your suggestions on this now well thank you again thank you mr vijay bhaskar for agreeing to address the citizens of this important topic three of the points i wanted to make was already made by mr pascal but i just go a little bit into detail of them so that there is a nuance of it is also understood one of the points uh which came up in mr vijay bhaskar's presentation was the idea to merge bda and bmrda which is the regional development authority this suggestion believe it or not is as old as 1998 made by the then uh reform committee consisting of dr ravindra and dr uh three people were on dr govidraj and three people were on that committee i forget the third person and that's been sort of lying in see the what people have to understand is that there cannot be one organization which has the vision for the city is responsible for the planning of the city is responsible by execution of the plan and also in the end also be the real estate provider for the city it's just too many things for one organization to do and it also creates an inherent conflict of interest right the bmrda i don't know other people know was formed in the late 80s to address such an issue as this and also give a focus on regional development see today with the advent of technology and with the advent of planning tools we are still stuck in a fossil fuel era planning mentality where we think fossil fuels like petrol and diesel are going to last forever and we still believe in this downtown we i still cannot understand why people call use western american concepts like downtown and suburbia and all that and the whole idea of cbd all these are gone today it is the integrated city so we have to start imagining the city as a field and not as a place in space it's not a physical thing it's a field to if you take bangalore's preeminent position in the world today you know the old saying intel inside you remember all of you remember the jingle saying today in terms of how we are perceived by the world it is bangalore inside yeah in the whole world if bangalore stops working the planet stops working particularly the id infrastructure which runs everything small some of the most major data centers of the multinational corporations are here the critical mass of thinking we have moved from y2k problem to be being able to solve the world's problems engineering and otherwise problems in all fields and through a critical and that is not recognized in the urban governance the image that when i get when i go abroad now earlier it used to be bangalore outsourcing place but today it's like bangalore is bigger than silicon valley but unfortunately that's not reflected on the ground so with that as a background one of the simplest things to do i feel would be to the suggestion that i really feel the government should take it up people don't realize that the first outline development plan of bangalore was made in the mid 70s with an area of about 1280 square kilometers as what they thought bangalore could become and more than 50 percent of it was envisaged as a green belt right and over the we have had a comprehensive development planning process roughly every 10 years except for the last series which is delayed now by seven years now the last development plan revision was supposed to be in 2015 the area of the media has never changed whereas the city has grown outwards it started towards electronic city in the early 90s and also towards whitefield in the mid 90s and now except for the western half of the city the green belt simply doesn't exist so this whole and the bda plan continues to reinforce that thought process that needs to go the bmrda by comparison was set up in eight in on an area of eight thousand kilometers right part of it extending to other districts other than bangalore including the mallor as well as the mark the western districts it it's got a larger framework and to understand that what we must all realize is bangalore as a city as we know it has probably reached its growth potential we have alarming reports from individual science angle running out of water we are running out of air we are running out of various other environmental concerns it's high time also that the another good piece of news is that the national government the central government rather in its current report in the national highways authority has now sanctioned the bharat mala program a satellite town ring road to connect all the eight towns around bangalore what is missing is of course railings we are still focused on building roads but you really need also a circular railway and a hub and spoke system to come into the city and all the eight towns of bangalore which now have ulbs should be promoted as alternative destinations migration into bangalore people don't come here for the traffic some people may be coming here for the weather but 90 of the people come here for a job and they don't really care whether it's a white field or an electronic city if you develop world-class infrastructure enable you don't have to do it yourself if you enable the development of world class infrastructure across the eight cities of the bangalore region we will create a string of pearls around the city which land can be allotted to the new migrants coming into the city and take the pressure off from the city to do this bda must merge into bmrda as a background and if you do and you do it cleverly and only the planning function must stay with the bmrda we must not make the mistake of allowing them to also to become the implementing agency we have enough and more parasitos and other government agencies to be able to execute and maybe the media could be repurposed as the bangalore infrastructure development agency bida which is responsible for implementing the plans the mpc the point that the metropolitan planning committee which has to be done as for the 74th and 75th amendment to the constitution which is which ravi brought up the bmrda could become the secretariat of the mpc the mbc is a more political formation with both politicians and bureaucracy and some amount of public involvement but the implementing harm has to be a pump a technical agency like the bmrt point number two ravi brought it up already

that interdepartmental coordination accountability is a big big issue i'm dealing with about four or five projects which involve multiple agencies in the government assist a city can be defined as a system of systems right so you have to be able to understand that every time we run into a problem with the existing agency the state government the state literally runs this city the urban local bodies have very little role to play other than to implement state policy and the rise of city politics is a far-fetched dream even in the city of today right even in today's city it's not happening every time we hit a problem with an existing agency the response of government is to create another paris title right we now have care the for instance just take this simple issue of roads in the city bbmp has 13 000 kilometer to 14 000 kilometer under it it does not have an audit of it it does not know how much exactly it is there every time there is a big project in the city a care bcl a road development corporation which is a paris title without a political uh bpmp has a bunch of is a political representation there is no peristatal almost has any political representation he is brought in to do the roads and they start doing their own things without really consulting the rest of the city the most recent example which is around created a lot of citizen hire and frustration is what is called the bangalore smart city limited right again they have gone and done a whole bunch of things without consulting the exist because they see it it is i mean forget what the citizens seeing government departments as a opaque and non-accountable internal government itself this problem is that inside the government so i think the answer to solving problems of the city is not go on creating new parastatals when a new set of issues pops up but to see how we can reset the city as like what ravi pointed out a organization now which is now right for restructuring is the bangalore water supply and sewage board right we've had uh i will i'm sure murli is on this call somewhere so the best com which was the karnataka electricity board earlier was restructured into a corporation not that it has solved all the problems the cost of running best com is about 17 000 crore and the total income is only about 8 000 crore the state government is only still having to step in to rescue best from permits financial issues only about 50 percent of it they receive but prescomb has the advantage of being since it's a company the citizens have at least some transparency these two numbers the 17 000 of revenue

is possible to know because it is a company and it has to file its account to the registrar of companies we have no idea what the same story is in the water supply board the water supply board was a company in 1963 in when it was changed as a board by a dictator of the world bank and the world bank law never came through there is no reason that the water supply board should continue to remain aboard without either political accountability or even corporate accountability it has neither and it's time now to maybe also think of splitting the water supply board into bulk supply and sewage treatment plant operation and move the retail distribution of water and the sewage disposal under the bbmp because there is a direct issue which affects every operator and mla in the city and they are any way involved in every bit of it on a daily basis the next point i would like to make is i won't go into details of all these things i have i will send a i will upload it on the bitly platform as required the second thing is that the other thing that pointed out that each of these parastatals in the city are operating on a separate protocol a separate data platform which interoperability is zero and they don't share any data i cannot understand what is the need for secrecy when i can go into the city of new york's website or the city of san francisco's website and all of the data of the city is available on an open platform to a foreign citizen you don't need any permission every single thing you need to know suppose your neighbor is building a building which is coming one foot away from your compound wall and you want to know what is he really permitted to do it is impossible to find out in bangalore but this is why because of the government cannot regulate everything cannot enforce everything if the people start doing the wrong things the citizens it said i mean it's not that the government is the issue the citizen when there is when he knows there is opacity tends to break the law for personal gain but if you know what is coming like storan you have an access to the sanction plan instantly you can go and stop that thing happening instead of waiting for it to blow up when it cannot then once it's built and people move into such buildings then they appeal on humanitarian grounds first of all that humanitarian ground the argument itself should not be allowed to become an issue next to do this we have proposed a small project to the government that why don't we create something like the bangalore city laboratory which has two functions one is to bring all the data together into one place and also no builders model of the city nobody knows what bangalore really looks like if i ask even an old bangaloring which is the highest point in bangalore and which is the lowest point bangalore nobody knows i mean i can put this out today some people in the audience might know but just for information bangalore's highest point is called that it's called high grounds 928 meter above sea level and that's why the old reservoir built by vishal was built there first to distribute water down from there and there are many and most of the flooding issues in bangalore because of our lake systems being destroyed but we have no idea what it looks like so it's very difficult for a common man to imagine what the city looks like so we have proposed a project i hopefully the government will approve it and hopefully that will also create a digital twin of bangalore and all data can be standardized across all parastatals and like a lot of the rings you have one ring to rule them all there should be one map for every organization dealing with the city right now there are 25 separate maps and even the jurisdiction of each agency is completely different from every other agency resulting in plethora of issues regarding interdepartmental coordination not the least of which is that they are your road to the morning and by tonight the bws becomes and breaks it open this is the reason because the data set is not the same between the two the last point i want to make is all this may not be possible because there is also a freeze on government recruitment in many departments the planning department for instance in the government of karnataka has not recruited anyone for the last 10 years and the people there are not aware are all seniors and they are not aware of new technologies the youngsters are not brought inside there is a lot of employment freeze at the government level but there to fill the gap there is a huge amount of private sector consultancies available in bangalore it may surprise you all to know that six of the world's largest engineering firms like ws adkins companies like architects companies like um what is it called mcdonald or something like that turner construction parsons berkinhoff they have 40 000 plus employees in bangalore planning the rest of the world and none of them we are able to leverage for our own city and all we are planning the rest of the planet sitting in bangalore and none of the more than 40 000 employees arcadis design the netherlands right can you give to give you a scale of a company like that i'm sure they'll be able to handle our sewage and drainage network of bangalore very very easily but we have to find a mechanism to deal with them so we need a clear impairment of if the government is not able to remove the freeze or new employment at least we have to find a way to empanel new private sector you know people like me or ravi chandra we are doing a few projects on a pro bono basis etc that's not going to take the city very far all i can do is a pilot but to deal with i get right now the k-100 pilot that's going on in bangalore is 11 kilometers of primary drain and 26 kilometers of secondary drain bangalore has 842 kilometers of drains somebody's got to do it and it's they're not going to do it for free so a pilot can be used to demonstrate that it can be done but these companies are already sitting in bangalore plus there is a host of indian companies who are equally capable who are able to use drone technologies who are able to use lidar technologies who are able to use advanced gis systems and this if you can send mangalyan to the moon i cannot see understand why you cannot solve bangalores drainage and flooding problem last point there is no dashboard of government performance for universally for the citizens of bangalore to be able to look at and understand what plan versus action whether it's been done not done whether there is progress not no progress what is holding it up there is no dashboard and one of the simplest things to implement is a citizens level the chief minister i believe has a dashboard to know what's going on on key city projects but again it's not accessible to you and me so i really feel that a citizen level dashboard is required to understand the progress of various work i mean for instance all of us keep wondering when the fabled metro of bangalore will ever become operational right after 15 years of waiting we have less than 65 kilometers operational and delhi has something like about 400 kilometers up i'm not sure of the exact statistic but what is it that is stopping it why is it that projects are delayed why is it that they're not able to implement faster there must be a real reason but if the reason is not known to the people then suspicion and the lack of trust like ravi pointed out starts developing there may be real issues they may maybe heritage becca may be stopping tree cutting for a metro line with valid reasons but nobody knows this and we have to find a way in which a high level of information at least is available to the citizens as a dashboard i think i'll stop here there are many more issues but uh i'm sure a lot of the listeners we are also waiting to have their say thank you very much i hop